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Hair Extensions

Hair Extensions can be returned within 30 days from purchase. For any hair extension returns, the extensions must not be worn or altered, and must be in their original packaging with the ties intact. Discontinued items are final sale and are not eligible for return.

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​Tools

Tools can be returned 30 days from the purchase date. Tools must not be used or altered and must be in the original packaging.

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​How to Return

Please fill out the form below. Make sure to include all information as well as your order number. Once we receive your return form, a member of our customer service team will contact you. Please note that Sierra & Sage is not responsible for the cost of shipping returned items.​

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Return Processing

Returns & Refunds will be processed when the returned items are received in our warehouse. Returns & Refunds will be issued in the form of store credit. For store credit, you will be issued a unique discount code to be used for future purchases. Refunds may be issued in the form of original payment on items that have not been used or worn, but cash refunds will not be issued for any warranty claims. If you choose to receive a refund in the form of your original payment for a new, unopened/unused product, you will be charged a 20% restocking fee. Please note that refunds to the original form of payment will take 3-5 business days to process once your items are received in our warehouse.​

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Sierra & Sage Hair Extension Limited Warranty & Return Policy

At Sierra & Sage, we stand behind the quality of our hair extension products. Because our extensions are made from ethically sourced human hair, natural variations may occur. While uncommon, manufacturing defects or inconsistencies can occasionally arise. For this reason, Sierra & Sage offers a limited warranty on qualifying hair extension products.

 

If you purchase Sierra & Sage hair extensions and experience a qualifying issue after installation, you may be eligible for a replacement at no cost for the product itself, subject to the terms below.

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Warranty Eligibility & Claims Process

To submit a warranty claim, customers must:

• Submit a completed warranty claim form

• Include the original order number

• Indicate “Warranty Claim” in the submission memo

• Provide clear photos and video documentation of the issue

• Return the product for inspection if requested

 

A member of our customer service team will review the claim and provide next steps.

Warranty claims must be submitted within 30 days of the original purchase date. Claims submitted after this period will not be eligible for review.

 

If approved, warranty claims will be resolved through the replacement of the affected hair extensions only. Warranty claims are not eligible for cash refunds, store credit, or reimbursement for installation services, removal services, or other related costs.

 

Customer must ship back damaged product prior to replacement being shipped out. Customers are responsible for return shipping costs associated with warranty claims. Replacement products will be shipped after the original product has been received and inspected by our warehouse team.

 

Warranty Conditions

This limited warranty is valid only when products have been used and maintained in accordance with the Sierra & Sage Hair Care Guide.

 

The warranty will be void if extensions have been improperly maintained or exposed to products containing proteins, bond builders, or other ingredients known to alter the integrity of human hair extensions, unless expressly approved by Sierra & Sage.

 

Only one warranty claim per item, per order, may be submitted.

 

All claims are reviewed individually. Approval of a warranty claim is determined based on product inspection, supporting documentation, and compliance with this policy. Submission of a claim does not guarantee approval.

Sierra & Sage reserves the right to deny claims that do not meet warranty requirements or where evidence suggests improper use, misuse, alteration, or failure to follow care instructions.

 

Sierra & Sage LLC reserves the right to modify or update this warranty policy at any time without prior notice.

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Issues Covered Under Our Limited Warranty

The following issues may qualify for replacement if determined to result from a manufacturing or production defect:

• Excessive dryness, tangling, or shedding under normal use

• Matting or knotting occurring despite proper installation and maintenance

• Immediate or abnormal discoloration following the first wash when care instructions have been followed

• Defects determined to result from manufacturing or production processes

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Issues Not Covered Under Our Limited Warranty

The following are considered normal characteristics or variations of human hair and are not covered:

• The ability of hair to hold a specific curl, wave, or style

• Texture changes after the first wash due to natural donor hair variation

• Minor variations in length upon receipt

• Minor variations in weight or density

• Slight color variation or discoloration, particularly with colored hair

• Changes in extension length due to natural texture or processing, unless determined by Sierra & Sage to be excessive​​

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